Privacy Policy
This policy explains what information the FluentPro mobile app and the fluentpro.uz website (together, the "Service") collect, why we use it, and what rights you have. By using the Service, you agree to this policy.
1. Who we are
The Service is developed and operated by the FluentPro team ("we", "us"). For any question about how your personal data is processed, contact support@fluentpro.uz.
2. Information we collect
Account information. When you sign in with an external account (for example, Google), we receive the name, email address, profile picture link and account identifier that the provider shares. We never receive your password.
Information you provide. The goal and profession you choose during setup, and the text of your answers in the voice test, are stored with your account.
Lesson answers. The text of what you say or type during role-play is sent to our server to be evaluated. It is used only while your answer is being processed, and we do not store it.
Learning progress. Lesson results, scores and saved phrases are stored on your device.
Technical information. To operate the Service, our servers may briefly log technical data such as request time, IP address, device type and app version. The app records events about which screens and features you use and about errors. These events are linked to your account identifier and your chosen goal and profession; they do not include your name, email or the text of your answers.
We do not collect your location, contacts, photos or payment card details.
3. Microphone and speech
Microphone access is used only to hear your answer while you hold the speak button. Your speech is converted to text by your device's speech recognition service. Depending on your device and settings, that service may process the audio on the servers of the operating system provider (Apple or Google) under their own privacy policies.
We do not store voice recordings or send them to our servers — we only receive the recognized text. You can always type your answer instead.
4. How we use information
- to create your account and recognize you when you sign in;
- to tailor lessons to your goal and profession;
- to evaluate your answers and give hints and feedback;
- to keep the Service stable and secure and to fix errors;
- to improve the Service, based on aggregated statistics that do not identify you;
- to respond to your requests and comply with the law.
We do not sell your information and do not use it for advertising.
5. Third parties
We use trusted service providers to run the Service and give them only the information they need:
- Hosting, database and authentication providers — to run your account and the Service;
- Artificial intelligence providers — to evaluate the text of your answers. They receive only the lesson text, never your name, email or account identifier;
- Sign-in provider (for example, Google) — to let you sign in;
- Analytics and diagnostics tools — for usage and error events (linked to your account identifier, without your name or email);
- App Store and Google Play — to distribute the app and, once available, to process purchases. We never see your payment details.
We may disclose information to competent authorities where required by law.
6. Retention and location
Account information and the analytics data linked to it are kept while your account is active and deleted no later than 30 days after the account is deleted. Learning data on your device is removed when you uninstall the app. Technical logs are kept for a short period and deleted automatically.
Our service providers' servers may be located in various countries, including outside Uzbekistan. In such cases we take steps to ensure your information is protected in line with this policy.
7. Security
Data is transmitted over encrypted connections (HTTPS), and access to our servers is restricted. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your rights
Under the Law of the Republic of Uzbekistan "On Personal Data" and other applicable laws, you have the right to:
- know what information about you is processed and obtain a copy;
- ask us to correct inaccurate information;
- ask us to delete your information and account;
- withdraw your consent (which may limit your use of the Service).
Send your request to support@fluentpro.uz. We respond within 30 days.
9. Deleting your account
In the app: Profile → "Hisobni o'chirish" (Delete account) → confirm. Your account, the analytics data linked to it and the results stored on your phone are deleted, and you are signed out.
By email: if you cannot sign in, email support@fluentpro.uz from the address linked to your account with the subject "Delete my account".
Either way, your data is fully deleted no later than 30 days, except for information we are legally required to keep. A deleted account cannot be restored.
10. Children
The Service is designed for professional training and is not directed at anyone under 16. We do not knowingly collect information from children. If you believe a child has provided us with information, contact us and we will delete it.
11. Changes
We may update this policy from time to time. The new version will be posted on this page with an updated effective date. Where possible, we will also tell you about significant changes in the app.
12. Contact
FluentPro team · support@fluentpro.uz
If the Uzbek and English versions of this policy differ, the Uzbek version prevails.